Secure shopping

Triple Security

Our security promise: Triple security thanks to the Trusted Shops certificate, SSL encryption with extended validation, and the independent eKomi rating system. Not to mention our commitment to providing the best possible products and service

Trusted Shops certificate

SSL encryption

eKomi – the independent review system

Trusted Shops Certificate

Ordering online without risk is no longer a dream. Trusted Shops offers you comprehensive protection when shopping online. Shops with the Trusted Shops seal stand for secure online purchasing, regardless of the payment method you choose. And if any issues arise, Trusted Shops will assist you.

Your benefits at a glance:

Retailers verified and monitored by internet experts

Buyer protection in case of non-delivery or product returns

Reimbursement of deductible costs in cases of credit card fraud

Convenient online overview of your guarantees

Fast, hassle-free problem resolution and dispute resolution

All retailers with the Trusted Shops seal have undergone comprehensive security checks. This certification is based on more than 100 individual criteria and follows the requirements of consumer protection organizations as well as national and European law. It covers areas such as creditworthiness, security technology, price transparency, information obligations, customer service, and data protection. These requirements are continuously updated and adapted to the latest developments in case law and consumer protection.

You can register for buyer protection after every purchase from a certified shop. If any problems occur during the purchase or delivery process, you can contact the experienced, multilingual Trusted Shops service center via the online system, email, or phone. There you will receive professional assistance, for example with transaction processing. The dispute resolution process used has proven effective in practice and is supported by the European Commission due to its efficiency and cost-effectiveness.

Signing up is very simple. Just select Trusted Shops buyer protection at checkout and you’re all set.

eKomi – the independent review system

eKomi is one of the leading review systems for online shops, comparable to the review systems used by eBay and Amazon. After making a purchase, every customer receives a personalized link to eKomi, where they can rate their experience.

The reviews remain on the secure eKomi server, so manipulation by the shop operator is impossible. More transparency thanks to guaranteed genuine, constantly updated customer reviews!

Your personal data (when registering or placing an order) is transmitted over the Internet using 256-bit SSL encryption.

The following data is encrypted:

Personal data/login information (address, email address, phone number, etc.)

Login credentials (username and password)

Data relevant to the order

Encryption is automatically activated when you enter the relevant areas, e.g., "My Account." You can recognize encryption by the fact that "https" (Hypertext Transfer Protocol Secure) precedes the web address instead of "http," as well as by a lock icon in the browser window.