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Right of withdrawal

Cancellation Policy & Cancellation Form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:

 

A. Cancellation Policy

 

Right of Withdrawal

 

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us (MIFCOM GmbH, Neumarkter Straße 34, 81673 Munich, Tel.: +49 (89) 660 77 989 - 0, Fax: +49 (89) 660 77 989 - 10, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form for this purpose, though this is not mandatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

 

Consequences of Withdrawal

 

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

 

You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.

We will bear the costs of returning goods that, due to their nature, can normally be returned to us by mail. You will bear the direct costs of returning goods that, due to their nature, cannot normally be returned to us by mail (freight goods), which are estimated at a maximum of approximately 80 euros for each such item.

You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their nature, characteristics, and functionality.

 

Exclusion or Premature Expiration of the Right of Withdrawal

 

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.

 

The right of withdrawal expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.

 

General Information

 

Please avoid damaging or soiling the goods. Please return the goods to us in the original packaging whenever possible, including all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging. Please do not return the goods to us with shipping charges due, if possible. This is not a requirement for the effective exercise of the right of withdrawal.

 

 

B. Cancellation Form

If you wish to withdraw from the contract, please fill out this form and send it back to us.

 

To

MIFCOM GmbH

Neumarkter Straße 34

81673 Munich

Germany

Fax: +49 (89) 660 77 989 - 10

Email: [email protected]

 

 

I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

 

 

Ordered on (*) ____________ / received on (*) __________________

 

________________________________________________________

Name of the consumer(s)

________________________________________________________

Address of the consumer(s)

________________________________________________________

Signature of the consumer(s) (only for paper notifications)

_________________________Date

(*) Delete as appropriate

Print withdrawal form

In the following form, select the request ‘WIthdrawal’:

Exercise your right of withdrawal